Shipping & Returns
Information about our shipping policies, delivery times, and return procedures for research peptides.
Shipping Information
Processing Time
- • Orders placed before 2 PM PST ship same day
- • Standard processing: 1-2 business days
- • Expedited processing available for urgent orders
- • All orders include tracking information
Shipping Methods
International Shipping
We ship to most countries worldwide. International customers are responsible for all customs duties, taxes, and import regulations in their destination country.
Important: Some countries have restrictions on research peptides. Please check your local regulations before ordering. We reserve the right to refuse shipments to certain countries.
Storage & Handling
Temperature Control
Our peptides require careful temperature management to maintain stability and efficacy.
- • Shipped with ice packs and thermal packaging
- • Lyophilized peptides stable at room temperature
- • Reconstituted peptides require refrigeration
- • All shipments include temperature monitoring
Package Contents
Every order includes comprehensive documentation and materials for safe handling.
- • Certificate of Analysis (COA)
- • Product information sheet
- • Reconstitution instructions
- • Safety data sheet (SDS)
- • Sterile vials and supplies
Return Policy
No Returns or Refunds
Due to the nature of our products (refrigerated storage requirements, limited shelf life, and specialized handling needs), we do not accept returns or issue refunds once products have been shipped.
Why No Returns?
- • Research peptides require continuous cold chain maintenance
- • Products have limited shelf life once packaging is opened
- • Sterility and purity cannot be guaranteed after shipping
- • Specialized regulatory compliance requirements
What We Guarantee
- • Product purity as stated on Certificate of Analysis
- • Secure packaging and temperature-controlled shipping
- • Accurate product information and documentation
- • Professional customer support
Order Issues & Support
If you experience any issues with your order, our support team is here to help. Please contact us immediately if you notice:
Shipping Delays
Track your order and contact us if delivery is delayed beyond estimated timeframe.
Damaged Packaging
Document damage with photos and contact us within 24 hours of delivery.
Incorrect Order
Contact us immediately if you receive the wrong product.
Quality Concerns
Our COA guarantees purity - contact us with any quality questions.
For order support, email us at support@biointegrity.health or call +1 (555) 123-4567
Business hours: Monday - Friday, 9:00 AM - 5:00 PM PST